Director of Marketing Operations

The Role

We are seeking a Director of Marketing Operations to lead the performance of our marketing delivery system.

You will oversee how marketing work moves across advertising, SEO and GEO, digital PR, social media, content, analytics, reporting, and related campaign functions. Your responsibility is to ensure that strategies are translated into clear execution plans, specialists work toward shared outcomes, and campaigns are delivered accurately, efficiently, and with measurable impact.

This role is not about tracking activity for its own sake. You will examine whether the work being produced is generating meaningful results, identify why campaigns or workflows are underperforming, and ensure that teams respond appropriately.

You will improve the systems behind delivery, including planning, handoffs, quality assurance, reporting, accountability, and performance review, including through the extensive use of AI. You will also help department managers and specialists operate at a higher level by providing clearer priorities, stronger processes, and informed operational direction.

What You’ll Work On

• Translating marketing strategies into clear execution plans, priorities, responsibilities, and performance targets
• Coordinating execution across advertising, SEO/GEO, PR, social media, content, and analytics teams
• Monitoring campaign performance, deadlines, deliverable quality, and client outcomes
• Identifying why campaigns or workflows are underperforming
• Ensuring teams take appropriate action when results are weak
• Improving processes, checklists, handoffs, QA standards, and reporting systems
• Reducing delays, mistakes, and avoidable rework
• Guiding channel leads, project managers, and specialists to improve execution, accountability, and response to weak results
• Escalating staffing, capacity, or structural problems that affect marketing performance
• Using AI and automation to improve monitoring, reporting, and workflow efficiency

You will be encouraged to:

• Focus teams on measurable outcomes rather than activity alone
• Identify problems before they affect delivery or client satisfaction
• Standardize successful practices across teams and accounts
• Build accountability without unnecessary bureaucracy
• Make recommendations based on evidence and performance data

Tools & Technical Mastery

Strong candidates demonstrate proficiency in:

• Marketing operations and cross-functional campaign management
• Project-management platforms such as Wrike (which we use), ClickUp, Asana, or similar tools, utilizing all available AI options for enhanced functionality
• Campaign planning, prioritization, documentation, and workflow management
• Marketing dashboards, analytics, attribution, and performance reporting
• Quality-assurance systems, checklists, and operating procedures
• Capacity planning and workload coordination
• Client reporting, campaign dashboards, and performance-review systems
• AI-assisted reporting, monitoring, and workflow automation

You should understand how advertising, SEO/GEO, PR, social media, content, websites, analytics, and conversion systems work together.

Hands-on mastery of every platform is not required, but you must be able to interpret results, identify weaknesses, and guide the specialists responsible for execution.

Who This Role Is For

Strong candidates typically:

• Have 8+ years of experience in marketing operations, agency delivery, digital marketing leadership, or a related role
• Have coordinated or led multidisciplinary marketing teams
• Have a strong AI workflow already in place
• Understand how different marketing channels contribute to client outcomes
• Can translate strategy into practical execution plans and measurable expectations
• Are comfortable reviewing performance data and challenging unsupported conclusions
• Can distinguish between strategy, execution, workflow, and staffing problems
• Know how to improve accountability without micromanaging specialists
• Communicate clearly and professionally in fluent English
• Are calm, direct, constructive, and solution-oriented
• Take ownership of results without requiring constant supervision

What You’ll Gain

• Ownership of marketing-delivery systems across multiple digital disciplines
• Direct exposure to US-market agency standards and client performance
• Support for AI implementation
• Performance-based financial upside tied to measurable results
• A long-term career path within a growing international agency
• A positive, mutually supportive environment focused on professionalism rather than internal politics
• Flexibility around genuine personal and family needs, with disciplined working hours that protect evenings and weekends

How We Evaluate Fit

We care less about formal titles and more about:

• Your experience leading cross-functional marketing delivery
• Your ability to diagnose campaign and workflow problems
• How you translate strategy into execution
• Your understanding of marketing performance and reporting
• Your approach to quality assurance, accountability, and process improvement
• Evidence that you have improved results, reduced errors, or strengthened delivery consistency
• Your experience in leading and improving the work of a marketing team
• Your willingness to embrace AI in all facets of your work

The process may include:

• Resume or LinkedIn profile review
• A practical marketing-operations case
• A conversation focused on judgment, leadership, and execution systems

Make sure to include:

• Coverletter
• Video intro link (see below)
• Resume/CV
• Supporting materials (portfolio, writing examples, etc.), if applicable

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Note:

• We only guarantee responses to applicants that have included video intros.

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We look forward to welcoming the right people onto our awesome team!

VIDEO INTRO

So you reviewed our site, including our About Us and Why DMS Advantage pages, and are interested in working with us? Great!

Send a streaming link—no downloadable files.

Please do NOT read a script.

We want to hear you discuss yourself in your own voice.

In the video, please answer the following questions:

1. Give us an overview of your professional background and share your greatest professional achievements: What do you believe you can bring to the table and what would you most enjoy doing?
2. Explain the challenges of your job and how you approach them. Take a moment to discuss the specifics so we can better understand your working style and capabilities.
3. Share how you use AI as part of your workflow. Discuss your interest in AI.
4. Discuss your availability for work: What are your preferred work hours, and do you have any other personal or professional responsibilities that may impact your availability?
5. If applicable, explain why you are leaving your current job or why you stopped working at your last position.
6. Share your current salary or most recent wage and what your salary expectations are.
7. Looking ahead, where do you see yourself professionally in five and ten years from now?